At Aurenato, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our refund policy below:
1. Returns
- You have 30 days from the date of delivery to return an item.
- To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
- Proof of purchase (receipt or order confirmation) is required for all returns.
2. Refunds
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, the refund will be processed within 7-10 business days and automatically applied to your original method of payment.
- Please note that shipping fees are non-refundable.
3. Exchanges
- If your item is defective or damaged, we offer free exchanges. Please contact us within 7 days of receiving the item to arrange for a replacement.
4. Non-Refundable Items
Certain items are not eligible for refunds, including:
- Sale or clearance items.
- Gift cards.
- Items damaged due to misuse or negligence.
5. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item received was defective or incorrect.
- We recommend using a trackable shipping method to ensure safe delivery of returned items.
6. How to Initiate a Return
- To start a return, please contact our customer support team at contact@aurenato.com or through the Contact Us page.
- Provide your order number, details of the item, and the reason for the return.
7. Refund Delays or Issues
- If you haven’t received your refund after the specified time, please check with your bank or credit card provider, as processing times may vary.
- If you still have concerns, contact us at [Your Support Email] for further assistance.
We strive to make the refund process as smooth as possible. Thank you for shopping with Aurenato!